Frequently Asked Questions:
Q: How long will it take to get my movies transferred?
A: 1-2 weeks max, sometimes even less, depending on our current workload & the size of your project.
Q: How Do I Get Them Back?
A: We can transfer your memories onto a thumb drive or a disc, whichever makes sense to you and your family. Many customers still want their memories transferred to DVD, simply because it's a hard copy. If you would prefer them to be placed on a thumb drive, we can do that too. Thumb drives are electronics and have the possibility of failing, so make sure to back up your files ASAP. Some families have their memories placed on a drive and a disc for safe keeping. Still not sure what to do? Give us a call. We'd be happy to discuss your options & determine what would work best for you & your family.
We have drives in stock for and additional fee, or you may bring in your own drive.
The majority of movie files transferred here are in .mpg or .MP4 format and photo files are in .jpg format.
Q: What if I need more than one copy of a transfer to DVD? Does it need to be transferred again?
A: Absolutely not! Additional DVD copies of any transfer to DVD are available for only $10 each. Would you prefer your files backed up on a thumb drive? We can do that, too.
Q: Do you do prints of scanned/restored images?
A: Yes, we sure do. Just bring in your treasured photo & we'll be happy to give you size options.
Q: I lost my drive/DVD or need another copy. Do you still have my files?
A: We hang on to your files for at least a month after transfer. Give us a call & we will check to see how long it's been & if they are still stored.
Q: Can you transfer tapes that have been submerged?
A: Yes & No. 95% of VHS tapes that have been submerged can still be re-cased, cleaned & transferred. Other media, like Hi8, Beta or MiniDV are on a case by case basis. Don't rule them out completely! It's worth the time to at least bring them in & let us take a look at them. More than 17 years since Katrina & we still have families bringing in priceless memories caked in mud.
Q: I have CDs & DVDs filled with info. Can you transfer the files to a thumb drive?
Absolutely! Bring in your discs and we'll transfer everything over for you.
Q: I live out of the area. Can I mail in my project?
A: Not a local? Not a problem!
At Memory Lane, we realize your home movies and photos are one of a kind. If you would like to mail in your project(s) please be sure to include your name and phone number. We’ll be sure to call you the minute they arrive....#1 so you know they are safe, #2 so we can discuss your project & hear your vision!
Q: Methods of Payment?
A: Cash & checks are welcome. Card payments require a 2% fee.
Film Transfer Questions:
Q: What is included in the 8mm/16mm film per foot price?
A: The $0.19 per foot price includes film cleaning, frame by frame film transfer & minor editing.
Q: Can you help me identify unmarked reels so my project can be organized?
A: We would be happy to help you make your story make sense! If your reels remain a mystery to you, we will be happy to text or email you with frames from them so that you can hopefully identify the people, time frame and/or event. That info will then help to put your reels in chronological order. ***This service is at an additional cost of $15/hour of ftg,
Q: My box says the reel is only 25 feet:
A: The box may say 25 feet because originally it was & an inch wide as well. When the film was shot it had to be flipped over so that the other half of the film could be exposed too. Then when it was processed, it was split down the middle to form a 50 foot, half inch wide reel of developed film.
Q: Can you add background music to my reel transfer?
A: Absolutely! At a rate of $15 per hour, we can add music to your reels, straight from the years they came from! We'll take you waaaay back!!
Q: Will I get my reels back?
A: Oh YES!! You will get your reels back exactly as you handed them to us- only cleaner! We DO NOT splice small reels together like other places. You'll get them back just as Mom & Dad left them.
